Veterinary Behavioral Medicine


The behavioral medicine service provides assistance to owners of companion animals with behavioral issues including, but not limited to, human-directed aggression, animal-directed aggression, inappropriate elimination, separation anxiety, fears, phobias, compulsive behaviors, and cognitive dysfunction. Pets can develop a range of behavior problems that can be concerning, upsetting, scary and inconvenient for you and can affect your bond with your beloved pet. Often these behaviors are a sign that your pet does not perceive the world as a safe place or does not understand how to appropriately communicate with their environment or the people and animals in that environment. Behavior problems can indicate that your pet has a medical problem or that their welfare may be poor. It is important to address all of the aspects of behavior problems, including any medical components, therefore, the behavioral medicine service offers comprehensive appointments to allow you to get your pet evaluated medically and behaviorally to best understand their problem behaviors. We welcome the opportunity to meet you and your pet, help you better understand your pet’s behavior and improve your life together.

Please note that behavioral advice cannot be given via email before your appointment; a doctor-patient relationship must be established first.

We are proud to offer the following Veterinary Behavioral Medicine Services:

  • Behavioral medicine assessment and treatment plan development for dogs and cats
  • Treatment appointments to help implement a veterinary prescribed behavior modification program
  • Head start appointments to provide you and your recently acquired pet with tools for success in your home
  • Pre-surgical appointments to help set your pet up for success with confinement and activity restriction while recovering from surgery
  • Behavior modification plans to improve your pet's response to being handled by unfamiliar people in potentially stressful situations, such as at the veterinarian or the groomer.
  • Behavior modification plans to teach patients to participate with their veterinary visits, rather than just attend the visit
  • Behavior modification plans to assist clients with animals who are fearful, anxious or aggressive over handling by their owner, such as during nail trims, in response to administering medications, bathing, grooming, putting on a leash or collar/harness or any other body handling
  • Gentle Leader, harness and basket muzzle fittings and instruction on proper use
  • Patient stress identification and low stress handling training for veterinary practice staff
  • Work with veterinarians to provide a team-based behavior modification program for pets

What to Expect

Preparing for Your Visit

  • Please complete our behavioral history questionnaire with as much detail as possible. It’s helpful to have information from more than one household member because different people may have different experiences with the pet.
  • Please complete the registration and consent forms
  • Please have your veterinarian send us your pet’s complete medical record prior to the appointment
  • All paperwork should be returned AT LEAST THREE TO SEVEN DAYS before your appointment, either by email ([email protected]), fax ATTN: Behavioral Medicine Service (856)231-8393 or mail (220 Mount Laurel Road, Mount Laurel, NJ 08054).
  • Please consider bringing as many members of your household to the appointment as possible, so that they can hear the clinician’s diagnosis and recommendations, and ask any questions they may have.
  • For your safety and the safety of your dogs, for canine appointments please have one adult per dog in attendance so that each dog may be appropriately managed during the appointment.

Your Pet’s Appointment

At assessment appointments, your clinician will spend time with you and your family to gather more information about the behavior problems your pet is exhibiting and will observe your pet to gain a more accurate impression of their behavior. Your clinician will discuss diagnosis and prognosis for the behaviors your pet exhibits and discuss safety and management tools to help your pet be successful in your home. Your clinician will also develop a treatment plan tailored to your family and your pet, to be implemented at subsequent treatment appointments. In some cases, your clinician may recommend medication to augment your pet’s treatment plan.

A physical exam will be done on your pet whenever possible. Any medical problems that may be contributing to their behavior problem will be discussed with you and recommendations provided should it be necessary for your pet to see a specialist to address those medical problems.

Once we have met your pet at their assessment appointment, we will schedule treatment appointments, based on your clinician’s recommendations. These appointments provide you with assistance so the behavioral treatment plan can be implemented. For long term success with behavior management, treatment appointments are likely to be necessary to provide your pet with the tools to succeed. Medical treatment and safety management alone is not generally sufficient in the treatment of behavioral disorders in pets, however, your clinician will provide you with a complete picture at the assessment appointment.

​At treatment appointments specific behavior modification skills designed to meet your pet's needs are taught and practiced. These appointments are essential for the greatest likelihood of success in your pet’s treatment. They are a great opportunity for advancing your pet to the next steps in the treatment plan and troubleshooting challenges in the treatment plan in person. Before your pet’s treatment appointment, the clinician reviews your pet’s record, writes a treatment plan and reviews the case with the technician. The treatment report is reviewed by the doctor before it is sent to you.

During the appointment, no one will do anything to provoke or frighten your pet; it is not necessary for us to observe aggressive behavior in order to understand the problem. We will supply toys and treats where appropriate for your pet and you are welcome to bring their favorite treats from home. We will try to accommodate special diets when necessary.

You will be provided with a detailed, written summary of your appointments and a copy will also be sent to your primary care veterinarian.

Need help deciding whether your pet needs behavioral medicine treatment vs. training?

CLICK HERE to read Dr. Gilbert-Gregory's Blog

CLICK HERE to read a case study by Behavior Nurse, Jean Tomasselli, titled Aggression Toward Unfamiliar People

Dr. Shana Gilbert-Gregory
Behavioral Medicine Clinician


CLICK HERE to contact



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Canine Forms

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Canine Forms

Feline Forms