Curbside Check-In Protocol & TeleMedicine Information

New COVID-19 Safety Protocol For Existing & Emergency Clients
Due to CDC recommendation we are not permitting clients within the hospital

We’re here for you, the pets you love, and the communities we live in and serve. During this time of uncertainty, we appreciate your patience with us as we navigate this crisis in the best way we know how, with the best interests of our clients and our MLAH team at heart.
 
As COVID-19 cases continue to rise we are enforcing recommendations as made per the CDC. Effective immediately and to ensure the safety of our staff, clients, and the communities in which we serve, we ask that you come prepared with a mask if personal interaction with our medical team becomes necessary. If you do not have access to a mask, please inform a team member by phone prior to your arrival (856-234-7626) and we will provide you with a bandana that will be yours to keep following your visit.
 
We kindly ask if you feel your pet requires immediate care, please call us prior to arrival to discuss the situation. We have plans in place to help ensure your pet receives the care he/she needs as quickly as possible.
 
We are grateful for the generosity of our clients and community members as we continue to work hard to provide exceptional care during these trying times. The kindness and support shown to our veterinary team is heartwarming and truly appreciated; the baked goodies, homemade masks, and encouraging words are a welcomed distraction during this difficult time.
 
If you would like to help out we are in great need of masks. They can be mailed to us at 220 Mount Laurel Road or dropped off at our emergency tent outside of our hospital. Tutorial video: https://youtu.be/9tBg0Os5FWQ

TELEMEDICINE NOW AVAILABLE THROUGH TELEVET!

During the COVID-19 crisis, our dedicated team is doing everything that we can to ensure that your pets are well–cared for during this unsettling time. In order to better serve you, we have instituted a telemedicine platform called TeleVet which allows us to do virtual consultations. It is an intuitive app that is very user–friendly. TeleVet is an efficient, affordable, and convenient way for you to access veterinary care for your pets while still being vigilant about public health.

In order to take advantage of this service simply download the TeleVet app from the iTunes or Google Play stores for free. For direct links, you can just go to www.gettelevet.com/owners. Once you have the app, you can quickly register, add your pets, add our clinic, and utilize our virtual consultation feature. If you have any questions about this service, just let us know by emailing [email protected]

Exotics Televet Consults
Please note Telemedicine is available to current patients of the exotic service daily 8am to 10pm.

CURBSIDE CHECK-IN

Scheduled appointments and pharmacy pick-ups will pull into our parking lot and check-in at our tent. Our doctor is prepared to complete the consult and call you to discuss their findings and recommendations. Prescriptions, discharge instructions, and payment can be done via the phone and at the vehicle when your pet is returned to you.

Emergency Clients should, when possible, fill out the below check-in form prior to their arrival. When you arrive for emergency, a masked/gloved team member will greet you at the tent located outside our emergency entrance. The technician will triage your pet and go over treatment/exam options.

Our veterinarian is prepared to examine your pet and then call the pet parent to discuss their findings and recommendations. Once the patient visit is complete, discharge instructions, prescriptions and payment can be managed by phone and/or at the vehicle when your pet is returned to you.

Social distancing is our top priority, and we appreciate your cooperation with these changes to keep everyone safe!

CHECK-IN FORM

I, the pet's owner, consent and authorize the pet to be examined and diagnosed by the veterinarian, who will then call me at my phone number listed above in order to discuss solutions and procedures. If my pet has fleas, ticks or mites I understand that I will be charged with the cost of removing them. I swear and attest that my pet's vaccinations are current and that all of the information listed above is true to the best of my knowledge.