Curbside Check-In Protocol & TeleMedicine Information
New COVID-19 Safety Protocol For Existing & Emergency Clients
Due to CDC recommendation we are not permitting clients within the hospital
TELEMEDICINE NOW AVAILABLE THROUGH TELEVET!
During the COVID-19 crisis, our dedicated team is doing everything that we can to ensure that your pets are well–cared for during this unsettling time. In order to better serve you, we have instituted a telemedicine platform called TeleVet which allows us to do virtual consultations. It is an intuitive app that is very user–friendly. TeleVet is an efficient, affordable, and convenient way for you to access veterinary care for your pets while still being vigilant about public health.
In order to take advantage of this service simply download the TeleVet app from the iTunes or Google Play stores for free. For direct links, you can just go to www.gettelevet.com/owners. Once you have the app, you can quickly register, add your pets, add our clinic, and utilize our virtual consultation feature. If you have any questions about this service, just let us know by emailing [email protected]
Exotics Televet Consults
Please note Telemedicine is available to current patients of the exotic service daily 8am to 10pm.
Scheduled appointments and pharmacy pick-ups will pull into our parking lot and check-in at our tent. Our doctor is prepared to complete the consult and call you to discuss their findings and recommendations. Prescriptions, discharge instructions, and payment can be done via the phone and at the vehicle when your pet is returned to you.
Emergency Clients should, when possible, fill out the below check-in form prior to their arrival. When you arrive for emergency, a masked/gloved team member will greet you at the tent located outside our emergency entrance. The technician will triage your pet and go over treatment/exam options.
Our veterinarian is prepared to examine your pet and then call the pet parent to discuss their findings and recommendations. Once the patient visit is complete, discharge instructions, prescriptions and payment can be managed by phone and/or at the vehicle when your pet is returned to you.
Social distancing is our top priority, and we appreciate your cooperation with these changes to keep everyone safe!